Store Policies

Payment and Shipping Policy:

FavoriteShoes.com accepts Visa, Mastercard, Discover, American Express and Money Orders.

We ship all orders upon receipt via UPS or USPS.  If any delay is expected, the customer will be notified by e-mail or by telephone.

There is no cost for shipping within the US; free shipping do not apply for returned items.  

If you need an item right away, contact us for additional shipping options.

Free Shipping Policy:
Free Shipping is for the Continental United States only.  For shipping costs to other areas, please contact us.

Return Policy:

FavoriteShoes.com will make every effort to ensure customer satisfaction. In order to expedite credit to your account, please follow the steps below:
1. Write for authorization before returning the item(s).  Unauthorized returns will not be credited.
2. Items are to be returned with the original sales receipt.
3. Inform the reason for return, stock number and number of pairs.
4. Returns will be accepted only on unworn shoes with regular price, within thirty (30) days period of the initial shipping date to the customer, with no exceptions.
5. All shoes must be returned in their original boxes.
6. An exterior package/carton must be used for shipping, to avoid damaging the items being returned (original box and shoe(s)).
7. A restocking fee of 10% of the purchase price will apply to all items being returned.  The customer will also be charged for the initial shipment on returned items.

Ellie's Shoes
16520 S Tamiami Trl, Unit #6
Fort Myers, Fl 33908

Customer is responsible for the freight involving any returned items, and this charge is non-refundable, with the exception of shipping error by FavoriteShoes.com.

Items suspected of having manufacturing defects will be refunded or replaced at the discretion of FavoriteShoes.com.

Thank you for your business. If you have any other questions please CONTACT US.